FAQ

What is Made with Love?

Made with Love is the house of Saudi handmade brands; one store gathering made-to-order products crafted with love by small, creative Saudi brands — most of them led by talented women.

Are the products really handmade?

Yes. Every piece is handmade to your order by the partner brand. You may notice small differences between one piece and another — that is the beauty of handmade.

How long does production take?

Because our products are made to order, each piece needs preparation time shown on its product page, from 1 to 14 working days depending on the item and brand. Shipping time starts after that.

Do you deliver across Saudi Arabia?

Yes, we deliver to every city and region in the Kingdom through trusted carriers such as SMSA, Aramex, FedEx and RedBox, and we also ship worldwide.

Can my order be gift-wrapped?

Yes. Most of our products are gifts by nature, and gift wrapping is offered at checkout. For a gift card with a personal message, write it in the order notes.

How do I order a personalized product with a name or photo?

Choose the product and write the name or requested details in the product options field, and send the photo via WhatsApp after ordering if the product needs one.

What if my order arrives damaged or wrong?

If the product arrives damaged or different from what was agreed, we fix the mistake or refund you in full. Non-personalized products can be returned within 7 days of receipt in their original condition.

How do I track my order?

After shipping you receive a tracking number by SMS or email, and you can follow your order from your account or via WhatsApp.

I run a handmade brand — how do I join Made with Love?

Welcome! Message us on WhatsApp: 0506646420 with your brand name, story, product photos and social accounts, and our team will explain the partnership.

Do prices include shipping?

Displayed prices are product prices; shipping fees are calculated and shown at checkout before payment.

How can I reach you?

The fastest way is the WhatsApp icon in the store or 0506646420. We reply as fast as possible on working days, Sunday to Thursday.