Exchange & Return Policy

Exchange Policy:

1- Without prejudice to the contractual and statutory warranty provisions, the consumer may exchange the product received from the store within the five (5) days following the date of receiving it, and may not exchange the product after the five (5) days have passed.

2- To exchange a product, it must be in sound condition and the consumer must not have used it or gained its benefit. The store may inspect the product before the exchange to confirm its condition. The consumer bears the shipping cost when exchanging a product, and in international exchanges bears the full costs of shipping and delivering the product to the carrier. If there is a defect or an error, the consumer will be compensated.

The consumer may not exchange the product in the following cases:

1- If the product was manufactured at the consumer's request or to specifications they defined, except for products that are defective or that violate the specifications the consumer set.

2- If the product is video tapes, discs, CDs, or software that has been used.

3- If the product is newspapers, magazines, publications, books, or other copyrighted works.

Return Policy:

1- Without prejudice to the contractual and statutory warranty provisions, the consumer may rescind the contract and return the product received from the store within the five (5) days following the date of receiving it, and may not do so after the five (5) days have passed.

2- To return a product, it must be in sound condition and the consumer must not have used it or gained its benefit. The store may inspect the product before accepting the return to confirm its condition.

3- The consumer bears the costs of the return. In international returns, the consumer bears the full costs of shipping and delivering the product to the carrier. If there is a defect or an error, the consumer will be compensated.

The consumer may not return the product in the following cases:

1- If the product was manufactured at the consumer's request or to specifications they defined, except for products that are defective or that violate the specifications the consumer set.

2- If the product is video tapes, discs, CDs, or software that has been used.

3- If the product is newspapers, magazines, publications, books, or other copyrighted works.

4- If a defect appears in the product due to the consumer's poor handling.

5- If the contract concerns accommodation, transport, or catering services.

6- If the contract concerns software products downloaded online.